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Booking questions
Open the PassApp app, set your pickup and destination, choose a service, then confirm. You will see your driver, vehicle and estimated fare before the trip starts.
Yes. Business accounts and riders in supported cities can schedule a ride up to seven days ahead from the booking screen.
Tap the trip card and choose Cancel. Cancelling within two minutes of booking is always free.
Cash, the in-app PassApp wallet, and major local mobile payment providers. Business accounts can also pay on invoice.
Fares combine a base fare with distance and time. You see the estimate before you confirm, and the final fare on the receipt.
Three services in one app: Ride Hailing (Rickshaw, Classic, Comfort, SUV, Standard XL, Airport Transfer and Rent by Hour), Food Delivery and Express Delivery. Availability varies by city.
Phnom Penh, Siem Reap, Battambang, Sihanoukville and a growing list of provincial centres.
Go to Account, then Profile, then Phone number. You will need access to both the old and new number to verify the change.
Every trip shows verified driver and vehicle details, shares a live trip link with people you trust, and has in-app emergency support.
Open the trip in your history and tap Report an issue. Support will connect you with your driver.
Apply through the driver registration form, submit your licence and vehicle documents, complete a short orientation, then start accepting trips.
Earnings are settled weekly to your registered account, with a daily summary available in the driver app.
After each trip you can leave a rating and a comment. Ratings are anonymous and help us maintain service quality.
Still need help?
Chat with PassApp for a quick answer, or reach the support team directly.
Support hours 6am–10pm daily · +855 23 000 000
